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  Returns & Replacements

It is the customer's responsibility to check and to make sure that they have placed order for the correct item and the goods on delivery. All goods sold by alfatec.co.uk carry the benefit of the manufacturer's basic warranty.
alfatec.co.uk would like to think that customers will be delighted with their order at all times, but there may be occasions when the customer feels it necessary to return an item. This does not affect the customer's statutory rights.
If the customer is not happy with the goods, it is possible to return them within 7 days of the delivery date.
For a full refund all goods, including accessories, must be returned in their original and unopened condition, complete with their original packaging, documentation and manuals. alfatec.co.uk does not refund postage & packing.

Please note that any charges made for pre-programming services are non-refundable once the service has been provided. The money you have paid us for the product will be refunded within 30 days of your cancellation, after deducting any charge we make where we have had to recover the product from you.
Please also note that alfatec.co.uk does not accept returns of special purchase items and consumables.
All electronic parts within the products sold carry a minimum 12-month full guarantee from the date of purchase.
A copy of the purchase invoice (receipt) must accompany any returned product.

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